Refund policy
Return & Refund Policy
We want you to feel confident in your purchase and love your experience with our books.
Returns
Because our books are physical products, we accept returns under the following conditions:
- Items must be unused and in original condition
- Return requests must be made within 14 days of delivery
- Customer is responsible for return shipping costs
To start a return, please email:
gina.casazza@gmail.com
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be processed back to your original payment method within 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Email us within 5 days of delivery
- Include a photo of the item
We will gladly send a replacement or issue a full refund.
Exchanges
We only replace items if they are defective or damaged.
Shipping Issues
We are not responsible for delays caused by carriers, but if something goes wrong, reach out—we’ll help however we can.
Contact
For any questions, email:
gina.casazza@gmail.com